Customer Help

Account Management

• What is Keen Rewards?
• How can I reopen my account?
• How can I unsubscribe or receive fewer emails?
• How do I deactivate, delete, close, or cancel my account?
• How can I update my username, password, PIN, and other account information?

FAQ

• Frequently Asked Questions from Customers
• Contact Us

Getting Started on Keen

• Details About Keen's Satisfaction Guarantee
• Quick Tips For Your Next Reading
• Affiliate Program FAQ
• Customer User Guidelines
• Customers in Crisis
• Keen's Interactive Voice Response (IVR) System - 1-800-ASK-KEEN

Billing Questions

• Understanding the $2.99 Session Fee
• How do I review my balance and recent transactions?
• What is Seamless Pay?
• How can I request a refund?
• How can I manage my payment information?
• How much is Keen's platform fee outside of the United States?

Special Offers

• Promotions and Offers
• Introductory Offers
• Free Minutes

Features

• Refer and Earn $
• Alert Me
• SMS Alerts
• How do I block or unblock an advisor?
• Leaving Feedback for Advisors
• Why You Should Download the Keen Psychic Reading App

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