Program Information
What is Keen Rewards?
It’s our free rewards program in which you earn points for dollars spent calling or chatting with your Advisor, downloading our app, and other actions you take along your journey with Keen. Points are redeemable for Keen credits to pay for readings with Advisors, and the more points you earn, the closer you get to higher tiers with even more benefits.
Keen Rewards Tiers
How do I know what tier I’m in?
You can see how many tier points you’ve earned on your Keen Rewards Dashboard. Your tier is determined by how many tier points you’ve earned by having paid calls and chats.
How do I move up or down a tier?
All Keen Rewards users start in the Discover tier and level up from there. By having paid readings on Keen, you earn points and can progress to Awaken, then Clarity, and finally Transcend—our top and most exclusive tier. Your tier gets automatically upgraded once you meet the tier point threshold requirement for that tier. For the Awaken and Clarity Tiers, you will keep your status until December 31 of the following year and will need to re-qualify every year to maintain your tier status (Transcend has a different set of qualification rules—more on that below). We’ll notify you if your tier status is ever at risk.
Do all points I earn count toward my tier status?
All Keen Rewards points you earn can be redeemed for Keen credit, but only points you earn by having paid calls and chats with Advisors count toward your tier status.
Transcend Tier
How do I qualify for Transcend?
Transcend is the most exclusive tier of Keen Rewards, with membership reserved for only our most active community members. Eligibility for Transcend is evaluated daily and requires earning at least 2,000 Keen Rewards tier points in the preceding 91 days.
What special benefits do Transcend members receive?
Transcend is our most exclusive tier and comes with four valuable benefits reserved only for our most loyal customers:
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Earn 2x pts / $ spent
- You earn 1 point per dollar spent on paid calls and chats—double what other Keen Rewards members earn!
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Satisfaction credit x2
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On demand appts
- As a Transcend member, you can make an appointment with your favorite Advisor up to one hour prior to your requested start time. Other customers must make appointments at least 24 hours in advance.
Why is my Keen Rewards Transcend status at risk?
We want you to keep all of the awesome benefits that come with being in Transcend. If your tier points are ever approaching the 2,000-point minimum, we’ll send you notifications that your status is at risk.
A couple ways to rack up tier points:
- Get fresh insights from a different Advisor.
- You’ll earn your usual tier points plus 300 bonus points for every new Advisor you talk to for at least 8 minutes at $6.99+ per minute.
- Just have more readings!
- Every dollar you spend racks up those tier points!
Earning Points
How many points do I earn per dollar spent?
Discover, Awaken, and Clarity members earn 0.5 points per dollar spent on readings. Transcend members earn 1 point per dollar spent on readings—double what the other tiers earn!
Do I earn points when I use offers/free minutes?
You only earn points for spending your own deposited funds, not for free offer credit used or Free Minutes from Advisors.
Can I earn multiple kinds of activity points in one conversation?
No, you generally only earn points for one activity (e.g. "Get first chat reading") per conversation; however, you will still always earn points for dollars spent for every conversation, in addition to any activity points earned. The “Connect to a New-to-Keen Advisor” activity tile can be stacked with other tiles to earn extra bonus points!
How soon after I make a purchase are my associated points available?
Once you have a paid conversation with an Advisor, your points will show as "Pending" on your My Keen Rewards history. 30 days after the conversation date, the points' status will update to "Approved" and they will become redeemable for rewards. All pending points still count towards your progress of leveling up to the next tier.
As a bonus for moving up to a new tier, all pending points you have at that time will become available to redeem! Any paid conversations you have after you move up a tier will be "pending" and become available to redeem 30 days from the conversation date.
Points earned by completing bonus activities are available as soon as they’re awarded—typically within 24 hours of completing the associated activity.
How do I review my rewards history?
Visit the Activity section of your Keen Rewards dashboard to view points earned and redeemed. Please keep in mind that your activity can take around 15 minutes after a reading to update.
View your Activity here.
Do my points expire?
Points will only expire if you do not earn any Keen Rewards points for 6 full months. To remain "active," just keep engaging with our incredible Advisors!
Redeeming Points
How do I redeem my points?
Visit your Keen Rewards dashboard to view your points balance and redeem your points for Keen credit! Once your points are redeemed for credit, that credit will automatically be added to your balance on Keen, and applied to your subsequent conversations until it’s used up.
Do my Keen credits expire once I redeem them?
No, points redeemed for Keen credit are valid until you’re able to use them.
Keen Rewards Benefits
What benefits come with Keen Rewards membership?
View the full benefits chart here.
Here’s what each benefit includes:
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Earn pts / $ spent
- Earn Keen Rewards points for every paid call or chat you have on Keen. Discover, Awaken, and Clarity earn 0.5 points per dollar spent; Transcend earns 1 point per dollar spent (2x points!).
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Unlock Keen credits
- Redeem Keen Rewards points to add to your account as Keen credits. You can then use those credits toward conversations with your favorite Advisors or new connections.
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Birthday gift
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Receive a special promotion via email on your birthday (must have a date of birth added to your personal information ahead of your birthday to receive)
Add your date of birth here
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Anniversary gift (Awaken, Clarity, and Transcend only)
- Receive a special promotion on the anniversary of your joining Keen Rewards
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1 discounted reading per year (Clarity and Transcend only)
- Receive an additional special promotion one time per year
Why didn’t I get my birthday gift?
To receive your birthday gift, you must have added your date of birth to the Personal Information section of your Keen account ahead of your birthday. If you add your date of birth after your birthday has passed, you won’t receive your birthday gift until next year. Your birthday gift may be delivered to your email at any time on your birthday, so please be patient if you don’t see it first thing in the morning!
Add your date of birth to your Keen account here.
When will I get my anniversary gift?
Your anniversary gift will be delivered to your email on the day of your Keen Rewards anniversary. Discover members do not receive an anniversary gift.
When will I receive my annual discounted reading?
Your annual discounted reading may arrive at any time in the calendar year, so make sure you watch your email! We cannot guarantee a set date for receiving this benefit.
Why didn’t I get some of the gifts and discounts emailed to me?
To receive any offer on Keen, you must be opted in to receive Keen News and Offers.
Be sure to check your notification settings so that you receive all your Keen Rewards benefits.
Who do I contact if I have a question?
Get in touch with us via our Customer Support form.