Keen's Satisfaction Guarantee
A reading should offer real perspective and leave you feeling lighter. When a session feels like a missed connection or doesn't quite click, we want to make sure we take care of you. Requesting a credit is simple, giving you the chance to find an advisor who truly matches your energy next time.
Here's how our Satisfaction Guarantee works:
If a conversation fell short of what you needed, you may be eligible to receive a credit of up to $25 in Keen credit back to your account to use on a future session.
To help us keep this process fair and supportive for everyone, please keep these key details in mind:
72-hour window: You can request a credit for any conversation that took place within the past 72 hours.
Every 30 days: Our guarantee is available once every 30 days. This timeline is calculated based on the exact date your last credit was issued, rather than the start of a calendar month.
Keen credit: All credits are issued directly as Keen credit toward future readings.
Promotional funds: Any promotional credits, free minutes, or other unpaid funds applied to a session are not be eligible for reimbursement.
Learn more on our Satisfaction Guarantee FAQ page.
Keen reserves the right, in its sole discretion, to approve, deny, or issue a partial credit for any request.