Keen's Satisfaction Guarantee

We want you to get the most out of your reading from Keen, every single time. If you don’t, we're committed to make it right for you. It's quick and easy to request a credit so we can try again.

If your conversation didn’t meet your expectations, you may be eligible to receive a credit to your account, up to a limit of $25 in Keen dollars, which may be used on future conversations.

Our Satisfaction Guarantee is available once every 30 days, for conversations you’ve had in the past 72 hours. Credits are issued in Keen dollars only and session fees and promotional funds may not be eligible for reimbursement.

Learn more on our Satisfaction Guarantee FAQ page.


Keen reserves the right, in its sole discretion, to approve, deny or issue a partial credit for any request.


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