Customers in Crisis

People often come to Keen to speak to advisors about life's struggles. We understand that challenging life circumstances can lead one to feel helpless and alone. While our advisors can provide comfort, guidance, and support, they are not equipped to handle medical issues or life-threatening emergencies such as suicidal thoughts, domestic violence, or sexual abuse. If you are in crisis or in danger, please seek assistance from the following resources that can better provide you with help:

United States

  • Emergency: 911
  • National Domestic Violence Hotline: 1-800-799-7233
  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
  • National Hopeline Network: 1-800-SUICIDE (800-784-2433)
  • Crisis Text Line: Text "DESERVE" TO 741-741
  • Lifeline Crisis Chat (Online live messaging): https://suicidepreventionlifeline.org/chat/
  • Self-Harm Hotline: 1-800-DONT CUT (1-800-366-8288)
  • Planned Parenthood Hotline: 1-800-230-PLAN (7526)
  • American Association of Poison Control Centers: 1-800-222-1222
  • National Council on Alcoholism & Drug Dependency Hope Line: 1-800-622-2255
  • National Crisis Line - Anorexia and Bulimia: 1-800-233-4357
  • GLBT Hotline: 1-888-843-4564
  • TREVOR Crisis Hotline: 1-866-488-7386
  • AIDS Crisis Line: 1-800-221-7044
  • Veterans Crisis Line: https://www.usa.gov/crimes-against-children
  • Crimes Involving Children https://www.veteranscrisisline.net
  • TransLifeline: https://www.translifeline.org 1-877-565-8860
  • Suicide Prevention Wiki: http://suicideprevention.wikia.com
  • National Council on Problem Gambling - a website here in the United States that contains resources by state for our domestic community
  • SMART Recovery - a non-profit organization committed to empowering individuals with addictive problems
  • CALPG.org - the California Council on Problem Gambling, a non-profit organization that runs a helpline as well as online classes and other resources

Australia

Austria

  • Emergency: 112
  • Austria Suicide Hotline: 017133374

Bahrain

  • Emergency: 999
  • Suicide Prevention: 0097 161 199 188 / 0097 161 199 260 / 0097 161 199 191 / 0097 161 199 334
  • Violence Against Women: 1787 0302

Canada

Chile

  • Emergency: 131
  • Teléfono de la Esperanza: (00 56 42) 22 12 00

Curacao

  • Emergency: 911

Denmark

Finland

  • Emergency: 112
  • Crisis Line: 010 195 202

France

Germany

Iceland

  • Emergency: 112
  • Hot Line: 1717

India

Italy

  • Emergency: 112
  • Italy Suicide Hotline: 800 86 00 22
  • Samaritans Onlus: 06 77208977
  • Telefono Amico Italia: 199 284 284

Japan

  • Emergency: 119
  • Life Line Tokyo: 03-5774-0992

South Korea

  • Emergency: 112
  • Counsel24: 1566-2525
  • Lifeline Korea: 1588-9191
  • Ministry of Health & Welfare: 129

Luxembourg

  • Emergency: 112
  • SOS Detresse: (+352) 45 45 45

Mexico

  • Emergency: 911
  • Suicide Hot Line: 525-510-2550
  • Programa Salvemos Una Vida: 9453777

Netherlands

  • Emergency: 112
  • Netherlands Suicide Prevention: https://www.113.nl
  • Suicide Hot Line: 0900-0113

New Zealand

Norway

  • Emergency: 112
  • Suicide Hotline Kirkens SOS: 22 40 00 40
  • Online Chat: https://www.soschat.no
  • Mental Helse Helpline: 116 123

Puerto Rico

  • Emergency: 911
  • Hospital San Juan Capestrano: (844) 290 3959

South Africa

  • Emergency: 10 111 for police or 10 177 for an ambulance
  • 24hr Helpline: 0800 12 13 14 or SMS 31393 (and we will call you back)
  • Depression and Anxiety Helpline: 0800 70 80 90

Sweden

  • Emergency: 112
  • Nagon att tala med Samaritans: (46) 31 711 2400

Taiwan

  • Emergency: 110
  • Taiwan Suicide Prevention Center: 0800 788 995

UK & Republic of Ireland

United Arab Emirates

  • Emergency: 999
  • Suicide Prevention: 800 46342
  • Human Trafficking: 800 72 83
  • 24/7 Domestic Abuse Helpline: 1919
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