Customers in Crisis

People often come to Keen to speak to advisors about life's struggles. We understand that challenging life circumstances can lead one to feel helpless and alone. While our advisors can provide comfort, guidance, and support, they are not equipped to handle medical issues or life-threatening emergencies such as suicidal thoughts, domestic violence, or sexual abuse. If you are in crisis or in danger, please seek assistance from the following resources that can better provide you with help:

United States

Emergency: 911
National Domestic Violence Hotline: 1-800-799-7233
National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
National Hopeline Network: 1-800-SUICIDE (800-784-2433)
Crisis Text Line: Text "DESERVE" TO 741-741
Lifeline Crisis Chat (Online live messaging): https://suicidepreventionlifeline.org/chat/
Self-Harm Hotline: 1-800-DONT CUT (1-800-366-8288)
Planned Parenthood Hotline: 1-800-230-PLAN (7526)
American Association of Poison Control Centers: 1-800-222-1222
National Council on Alcoholism & Drug Dependency Hope Line: 1-800-622-2255
National Crisis Line - Anorexia and Bulimia: 1-800-233-4357
GLBT Hotline: 1-888-843-4564
TREVOR Crisis Hotline: 1-866-488-7386
AIDS Crisis Line: 1-800-221-7044
Veterans Crisis Line: https://www.veteranscrisisline.net
Crimes Involving Children: https://www.usa.gov/crimes-against-children
TransLifeline: https://www.translifeline.org - 1-877-565-8860
Suicide Prevention Wiki: http://suicideprevention.wikia.com
National Council on Problem Gambling - a website here in the United States that contains resources by state for our domestic community
SMART Recovery - a non-profit organization committed to empowering individuals with addictive problems
CALPG.org - the California Council on Problem Gambling, a non-profit organization that runs a helpline as well as online classes and other resources

Australia

Emergency: 000
Lifeline.org: https://www.lifeline.org.au/crisis-chat/
LifeLine Australia: 1-300-13-11-14
YourLifeCounts.org: https://yourlifecounts.org/find-help/
Beyond Blue: https://www.beyondblue.org.au/get-support/get-immediate-support

Austria

Emergency: 112
Austria Suicide Hotline: 017133374

Bahrain

Emergency: 999
Suicide Prevention: 0097 161 199 188 / 0097 161 199 260 / 0097 161 199 191 / 0097 161 199 334
Violence Against Women: 1787 0302

Canada

Emergency: 911
Hotline: 1-888-353-2273
YourLifeCounts.org: https://yourlifecounts.org/find-help/
Crisis Services Canada: http://www.crisisservicescanada.ca/en/
Canadian Association for Suicide Prevention: https://suicideprevention.ca/need-help/

Chile

Emergency: 131
Teléfono de la Esperanza: (00 56 42) 22 12 00

Curacao

Emergency: 911

Denmark

Emergency: 112
Suicide Helpline: +45 70 201 201
Online Chat: https://www.livslinien.dk/raadgivning/chatraadgivning

Finland

Emergency: 112
Crisis Line: 010 195 202

France

Emergency: 112
SoS Help Suicide Prevention: 01 46 21 46 46
SoS Help Suicide Online Chat: https://www.soshelpline.org/

Germany

Emergency: 112
Hotline: 800 111 0111
Hotline: 0800 111 0222
YourLifeCounts.org: https://yourlifecounts.org/find-help/

Iceland

Emergency: 112
Hot Line: 1717

India

Emergency: 112Sneha India (http://www.snehaindia.org) is available 24/7 on the phone by calling 91 44 24640050

Italy

Emergency: 112
Italy Suicide Hotline: 800 86 00 22
Samaritans Onlus: 06 77208977
Telefono Amico Italia: 199 284 284

Japan

Emergency: 119
Life Line Tokyo: 03-5774-0992

South Korea

Emergency: 112
Counsel24: 1566-2525
Lifeline Korea: 1588-9191
Ministry of Health & Welfare: 129

Luxembourg

Emergency: 112
SOS Detresse: (+352) 45 45 45

Mexico

Emergency: 911
Suicide Hot Line: 525-510-2550
Programa Salvemos Una Vida: 9453777

Netherlands

Emergency: 112
Netherlands Suicide Prevention: https://www.113.nl
Suicide Hot Line: 0900-0113

New Zealand

Emergency: 111
Lifeline 24/7 Helpline: 0800 543 354
Suicide Crisis Helpline: 0508 828 865 (0508 TAUTOKO)
YourLifeCounts.org: https://yourlifecounts.org/find-help/

Norway

Emergency: 112
Suicide Hotline Kirkens SOS: 22 40 00 40
Online Chat: https://www.soschat.no
Mental Helse Helpline: 116 123

Puerto Rico

Emergency: 911
Hospital San Juan Capestrano: (844) 290 3959

South Africa

Emergency: 10 111 for police or 10 177 for an ambulance
24hr Helpline: 0800 12 13 14 or SMS 31393 (and we will call you back)
Depression and Anxiety Helpline: 0800 70 80 90
YourLifeCounts.org: https://yourlifecounts.org/find-help/

Sweden

Emergency: 112
Nagon att tala med Samaritans: (46) 31 711 2400

Taiwan

Emergency: 110
Taiwan Suicide Prevention Center: 0800 788 995

UK & Republic of Ireland

Emergency: 112 or 999
Non-emergency: 111, Option 2
24/7 Helpline: 116 123 (UK and ROI)
Samaritans.org: https://www.samaritans.org/how-we-can-help-you/contact-us
YourLifeCounts.org: https://yourlifecounts.org/find-help/

United Arab Emirates

Emergency: 999
Suicide Prevention: 800 46342
Human Trafficking: 800 72 83
24/7 Domestic Abuse Helpline: 1919