1-800-ASK-KEEN - Keen's Interactive Voice System
What is 1-800-ASK-KEEN (1-800-275-5336)?
What can I do when I call 1-800-ASK-KEEN
- Listen to your Favorites or recently called list
- Choose an Advisor by Category
- Speak with an Advisor by entering their extension
- Listen to your account information
- Add a new Credit Card or add funds
- Review account Balance
Where can I find or change my 4-digit PIN or phone number?
You can find or update your 4-digit PIN number or phone number by visiting the Personal Information page.
You can also change your active phone number over the phone by calling 1-800-ASK-KEEN from a phone number associated with your account and selecting option 4.
Why is my 4-digit PIN not working?
Please be sure you check the phone number you are calling from. It must match the phone number on your account.
Where can I find an Advisor's extension?
On each Advisor's page, the Advisor's extension will be listed under the 800 number.
How can I recharge during a call?
Once your available balance has been used, your call will be paused, and our automated system will ask if you would like to continue the call. Press 1 to continue the call uninterrupted and immediately reconnect to your Advisor, or press 2 to add funds once. Listen to the prompts to add preset amounts or a custom amount before reconnecting to your call.
Still have a question? Contact us!