Leaving Feedback for Advisors

How can I leave feedback?

Conversations that are eligible to leave feedback are listed on the Leave Feedback page.  You can rate the chat and leave a written review.  After you complete a call, you can also rate your experience using your touch-tone keypad to give that call a rating of between 1 and 5 stars (5 stars being the highest).

 

When can I leave feedback?

You may leave feedback for your reading as soon as your reading is over. You have up to 14 days to leave feedback for your reading. Your written comments or feedback will be visible for 12 months.

 

How is my feedback displayed? 

  • Star ratings left to an advisor are always included in the listing’s combined star calculation. 
  • Only star ratings submitted with written feedback will appear at the bottom of the advisor’s listing page under the corresponding user name. These are shown starting with the most recently left written feedback. 

 

Why is my reading not eligible for feedback?

  • The conversation needs to be at least four (4) paid minutes (note that promotional minutes may not count toward the minimum). 
  • You have up to 14 days to leave feedback for eligible readings.
  • Advisors are not eligible to leave feedback for other advisors 
  • You may only rate up to 1 reading per specific advisor per day. For example, if you have two or more readings with the same advisor that you would like to leave feedback for, you must space them out over as many days.

 

I accidentally left the wrong feedback, what do I do?

Please visit the Contact Us link from your account and send us a request explaining the change, update, or the reason as to why you would like the feedback to be removed.
In the subject line, please select "Standards & Policies." Our Play Fair team will review your request and reach out to you via email.

 

Still have a question? Contact us!

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