Appointments

Appointments allow you to schedule a reading with an advisor at a date and time of your choosing based on your advisor’s ability.

How to schedule an appointment

  1. Locate your advisor. You can do this by searching for your advisor 
  2. Select “Arrange” if available. If you see “Send Mail” or “Taking Calls,” you will be unable to schedule appointments.
  3. If your advisor is accepting appointments, you will be prompted to choose a date and time at their availability
  4. Click the drop-down to choose your session duration. You can choose 15 minutes, 30 minutes, 45 minutes, or 1 hour.
  5. Select your Time and Date by clicking on an available date. If you click on an unavailable date, you will see “No times available” on the right-hand side. 
  6. You will see available times for your chosen date on the right-hand side. Click the time that works best for you.
  7. Click “Next.”
    1. If you do not have a payment method or phone number on your account, you will be prompted to add one. 
    2. If you already have this information saved in your account, you will be sent to the Appointment Summary page. 
  8. On the Appointment Summary page, you will see your Appointment date & time, the card that will be charged, and the phone number you will be called back at. Click the pencil icon if you would like to edit any of this information. 
  9. If the information is correct, click the checkbox next to “I Agree to these terms” and then click “Request Appointment” to send your request. 
  10. You will see a confirmation page that your Appointment Request was received. 

 

Your advisor will have until 12 hours before the day of your requested appointment to accept or deny your appointment. You can check if your request was accepted on the Arranged Conversations page. 

 

If your appointment is accepted, you will receive a confirmation email and the appointment will update to “Accepted” on the Arranged Conversations page. You will receive reminders via email for 1 week, 1 day, 15 minutes, and 3 hours before your scheduled appointment. 

 

Frequently asked questions

I want to schedule an appointment with an advisor but I can’t.

Your advisor must be offline or busy with another customer, have a schedule posted on their listing, and accept appointments before you can book an appointment.

 

Can I schedule an appointment for a chat?

At this time, you can only schedule an appointment for calls.

 

Can I set a custom time at the advisor’s availability?

At this time, you can only pick times in 15-minute intervals based on the advisor’s availability. It is not possible to pick a time outside of these intervals, even if the advisor would be available at that time. For example, if your advisor is available between the hours of 9:00 AM and 10:00 AM, you can only pick times at 9:00, 9:15, 9:30, 9:45, and so on.

 

Can I cancel my appointment?

You can cancel your appointment 2 hours before your scheduled appointment time. 

 

How much will my appointment cost?

The total cost of your appointment will depend on the total talk time, which will be calculated at the end of your appointment. Please note that you will be charged at your advisor's rate per minute. Please review your advisor’s listing to see the price per minute.

 

What do I do if my advisor misses my scheduled appointment?

We make every attempt to ensure both the customer and advisor can make the conversation but from time to time, there may be scheduling conflicts that prevent someone from making it to their appointment. We recommend rescheduling your appointment if possible or mailing your advisor for more information. 

 

In addition, please make sure you have Silence Unknown callers disabled in your phone, as this feature may cause you to miss calls from Keen:

  1. On iPhone, go to "Settings", then "Phone" and make sure "Silence Unknown Callers" is toggled off.
  2. On Android, tap the phone icon usually found at the bottom of your home screen. Then at the top right corner of the screen, tap the three dots, "Settings", then "Blocked Numbers". Then disable “Block Calls From Unidentified Callers”.

 

 

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