Appointments

Appointments allow you to schedule a reading with an Advisor at your preferred date and time, depending on their availability.

How to Schedule an Appointment:

1. Find Your Advisor: Search for your Advisor on the platform.
2. Select “Arrange”: If this option is available, you can proceed. Options like “Send Mail” or “Taking Calls” indicate that the advisor isn't taking any appointments and cannot be scheduled.
3. Choose Date and Time: If your Advisor is accepting appointments, select a date and time from their available slots. Click on an available date to see the times listed on the right-hand side.
4. Select Session Duration: Choose your session length from the drop-down menu (15 minutes, 30 minutes, 45 minutes, or 1 hour). Keep in mind that these durations are just estimates; you can book for a longer duration but only use a portion of that time if needed.
5. Proceed: Click "Next." If you don’t have a payment method or phone number saved, you’ll need to add this information.
6. Review Appointment Summary: Check your appointment details, including date, time, and payment method. Click the pencil icon to make edits if necessary.
7. Request Appointment: If everything is correct, agree to the terms and click “Request Appointment.” You’ll receive a confirmation page indicating that your request has been received.

Your Advisor has until 12 hours before the scheduled appointment to accept or deny your request. You can track the status on the Arranged Conversations page. If accepted, you will receive a confirmation email, and the appointment will show as “Accepted.”

You’ll also receive reminders via email at 1 week, 1 day, 15 minutes, and 3 hours before your appointment.

Important Note: Ensure that "Silence Unknown Callers" is disabled on your phone to avoid missing calls from your Advisor. 

• On iPhone, go to "Settings" > "Phone" and toggle off "Silence Unknown Callers." 
• On Android, open the phone app, tap the three dots > "Settings" > "Blocked Numbers," and disable blocking for unidentified callers.

Frequently Asked Questions:

Why can't I schedule an appointment? 

Your Advisor must be offline or busy with another customer, have a schedule posted on their listing, and accept appointments before you can book an appointment.

Can I book an appointment for a chat with my advisor? 

Currently, appointments can only be scheduled for calls.

Can I choose a custom time? 

You can only select times in 15-minute intervals according to your Advisor’s availability.
 

Can I cancel my appointment? 

Yes, you can cancel up to 2 hours before your scheduled time. Transcend members may cancel in less than 2 hours. 
 

What if my Advisor misses the appointment? 

We make every attempt to ensure both the customer and Advisor can make the conversation but from time to time, there may be scheduling conflicts that prevent someone from making it to their appointment. We recommend rescheduling your appointment if possible or mailing your Advisor for more information. 

What is the cost?

The total fee is based on your Advisor's rate per minute, calculated at the end of the appointment.

Feel free to reach out if you have further questions or need assistance!