How do I deactivate, delete, close, or cancel my account?
Keen isn't a subscription service and doesn’t charge any membership fees, so there's no need to deactivate your account. If you prefer not to be charged, you can just choose not to use your account, as Keen operates on a pay-as-you-go basis.
When you close your account, any deposited funds still available in your balance will be automatically refunded, and any promotional credit on your account will be voided (and will not be reinstated if you reopen your account later).
If you still wish to close your account, please follow these steps:
- Visit the Support Form
- Select "Account Management" following the "I have a question about" prompt
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Select "Close account" following the "Regarding" prompt
- Follow the directions until you receive the confirmation that your account has been successfully closed.
Still have a question? Contact us!