Calls

How am I billed for calls?

You are charged at the rate that the advisor has per minute (e.g., $1.99/min). Only whole minutes are billed.

Are calls transcribed?

You can enable call transcription so that you (and your advisor) have written a version of your reading to revisit in the future. Eligible call transcripts are typically available for 18 months from the date the call occurred.

Update your transcript settings here. Call transcription is completely optional-- if you disable this feature, your calls will not be transcribed.

Are calls recorded?

Audio is captured solely for the purpose of generating a text transcript, and only if you have the call transcription feature enabled. Neither you nor your advisor will have access to raw audio recordings. Learn more here.

What if the advisor I want to speak with is not available?

You have the option to arrange a call with that advisor or request an appointment with that advisor if the advisor is currently accepting arranged calls. If not, you are welcome to contact your advisor via Mail or Ping.

What should I do if I am unsatisfied with my call?

Visit the Satisfaction Guarantee, select the call or chat you would like to be credited for from the list of eligible readings, and include a brief description of why the reading was unsatisfactory.

How do I find an advisor at my preferred price?

While browsing available advisors, slide the price adjuster tool at the top of the page to your preferred price range. Adjust the left to select the minimum price per minute and adjust the right to select the maximum price per minute.

How do I find an advisor I've spoken with in the past?

To find an advisor you have spoken with previously, visit Favorite Advisors.

Still have a question? Contact us!