Ping
Sometimes you just need a quick check-in with your advisor without launching into a full reading. Ping lets you send quick, text-style messages to keep the connection going outside of your sessions, whenever it is convenient for you.
Here is a simple breakdown of how it works and how to use it.
How do I send a Ping?
If you’re using Keen on a mobile or desktop browser, you can access Ping from your Notifications icon (the bell icon) in the upper right corner.
On the Keen iOS app, you can access Ping by tapping the Account icon on the lower right corner, and then scrolling to the Communications section.
Reaching out to advisors
Ping is only available for advisors you have already had a paid reading with. It acts as an extension of a connection you have already started building.
How to read your Pings
Think of it like your phone’s regular text threads. Every Ping exchanged with each advisor is kept in a single, continuous thread. Just scroll up to see your past conversation history.
Message and character limits
To keep the conversation flowing, you can send up to three messages in a row before you’ll need to wait for your advisor to reply. Each message has a 300-character limit, making it ideal for quick thoughts.
Waiting for a reply
You don't need to sit around waiting online for a response. When your advisor replies, we will send a text notification straight to your phone with a direct link back to your Ping inbox so you can jump right back into the conversation.
Sending photos or images
Ping is text-only for now, so photos cannot be sent through this specific feature. If you have a birth chart, photo, or document to share, our regular Mail feature is the best place for attachments.
Is Ping free?
Yes, Ping is completely free to use. Just make sure both you have opted into receiving SMS text notifications on your account so the messages can pass through seamlessly.
If you’re outside the United States and can’t receive SMS text notifications, you can still use Ping by logging into Keen or checking the Keen app– you just won’t receive real-time messages to your mobile device.
Choosing between Mail and Ping
Both features are great for reaching out between readings, but they serve different moments.
- Use Ping when you want to send a quick update or log a logistical question, like checking when an advisor plans to be back online.
- Use Mail when you want to write a deeper update, send an image, or add an attachment. You can read more about how our Mail feature works here.
Availability limits
Because Ping relies directly on mobile provider networks for text notifications, the opting into SMS text notifications for the Ping feature is currently only available for users based in the United States.