Blocking and Unblocking an Advisor

Why do I have the ability to block an advisor?

You are never obligated to block an advisor. However, if you would like to stop receiving mail messages from an advisor, you can do so by blocking them. Once you block an advisor, you are no longer able to place a call or chat with this advisor.

How do I block an advisor?

To block an advisor, simply follow these steps:

  1. Visit Mail
  2. Select Options
  3. Select “Block An Advisor”
  4. Enter username
  5. Select “Block”

I changed my mind, how do I unblock an advisor?

To unblock an advisor, simply follow these steps:
  1. Visit Mail
  2. Select Options
  3. Select “Block An Advisor”
  4. Under “unblock user”, select the username
  5. Select “Unblock”
 

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