📸 Take a Great Listing Photo
Your profile photo is often the first thing customers notice when choosing an Advisor. In surveys, customers say that seeing a real, authentic photo makes them feel more comfortable and connected before a Call or Chat even begins.
Your photo is the main visual connection between you and your customers. A great listing photo builds trust and helps your profile stand out.
🌟 Make Your Main Photo Count
Choose a clear, inviting image.
Crop just below the shoulders and above the head for ideal proportions.
Authentic, approachable headshots inspire trust.
❌ Avoid cartoonish filters, special effects, or heavily altered images.
🚷 Keep it solo. Do not use group photos — even cropped group shots often leave distracting arms or shoulders.
🔄 Refresh your photo regularly. Customers scrolling through hundreds of Advisors may skip over familiar images. A fresh photo of a familiar face may catch their eye again.
📐 Listing Photo Technical Requirements
To display properly across Keen web and app experiences, all profile photos must meet these standards:
Aspect Ratio: 3:2
Orientation: Horizontal (landscape)
Dimensions: 2400 × 1600 pixels
Resolution: High-resolution (sharp and clear)
File Size: 1–5 MB recommended (maximum 50 MB)
File Types: JPG or PNG
Composition: Face centered and clearly visible
⚠️ If your photo doesn’t meet these standards, it will not be displayed. In that case, your profile will show the Keen logo until a compliant photo is uploaded.
📸 Best Practices for Capturing a Professional Headshot
📝 Pre-Shoot
Avoid logos and distracting patterns; solid colors work best.
Choose a clean, simple background.
Face a natural light source or use a soft lamp; avoid shadows.
📷 During the Shoot
If using a mobile device, use the highest resolution setting.
Hold the camera in horizontal orientation.
Use the main rear-facing camera (not the selfie cam).
Ask a friend, use a tripod, or set a timer.
Center yourself at medium distance, with your face in focus.
🛠 Post-Shoot
Lightly edit for brightness and cropping only.
Avoid heavy filters.
Save your photo in the correct format (JPG preferred).
What Customers Appreciate in a Listing Photo
Clean, uncluttered backgrounds
Natural lighting with no harsh shadows
Friendly, professional expressions
Face is centered and clearly visible
Clear, crisp, high-resolution image
Free Professional Photo Editing (Limited Time Offer)
Keen has partnered with Headshots.com to help you get a professional-quality photo that meets all requirements.
✨ For a limited time, you can upload any high-resolution image and have it professionally polished and resized for free.
👉 Claim your free professionally edited headshot here.
📋 Quick Checklist
✅ Real, authentic face-centered photo
✅ Horizontal (3:2, 2400 × 1600 px)
✅ High-resolution, 1–5 MB (max 50 MB)
✅ Clean background, natural lighting
✅ Update periodically to keep your listing fresh
✨ Your photo is your first impression. Make it warm, professional, and clear — and let it help you connect with more customers on Keen.
Ready to Upload your Photo to your Listing?