Keen's Interactive Voice Response (IVR) System - 1-800-ASK-KEEN

What is 1-800-ASK-KEEN (1-800-275-5336)?

1-800-ASK-KEEN is the phone number you can use to connect with your advisors or manage your account when you are away from your computer or internet connection.

What can I do when I call 1-800-ASK-KEEN

  • Listen to your Favorites or recently called list
  • Choose an advisor by Category
  • Speak with an advisor by entering their extension
  • Listen to your account information
  • Add new Credit Card or add funds
  • Review account Balance

Where can I find or change my 4 digit PIN or phone number?

You can find or update your 4 digit PIN number or phone number by visiting the Personal Information page.
You can also change your active phone number over the phone by calling 1-800-ASK-KEEN from a phone number associated with your account and selecting option 4.

Why is my 4 digit PIN not working?

Please be sure you check the phone number you are calling from. It must match the phone number on your account.

Where can I find an advisor's extension?

On each advisor's page, the advisor's extension will be listed under the 800 number.

How can I recharge during a call?

Once your available balance has been used, your call will be paused, and our automated system will ask if you would like to continue the call. Press 1 to continue the call uninterrupted and immediately reconnect to your advisor or press 2 to add funds once. Listen to the prompts to add preset amounts or a custom amount before reconnecting to your call.

Still have a question? Contact us!

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