Advisor Payments

Keen offers multiple payout options so you can receive your earnings quickly and securely. This guide explains how earnings are added to your account, the minimum requirements for withdrawal, and your payment options.

How Earnings Work

• After each call, chat, paid mail reading, or bonus, your earnings are added to your Keen account balance.

• Promotional funds or money you’ve deposited into your account are not eligible for payout.

• Before you can withdraw funds, you must set up a payment method in your account.

Minimum Requirements

• Minimum balance to withdraw: $25

• Direct deposit minimum payout: $20, but you must keep at least $5 in your account.

• Checks: $25 minimum balance required

👉 This means you’ll need at least $25 in your account before any payment can be processed.

Payment Options

Keen offers three ways to get paid:

Direct Deposit

Direct Deposit is available for advisors with a USD-receiving bank account.

• Processing time: Up to 7 business days after withdrawal.

• Payments are not processed on weekends or U.S. bank holidays.

• If your application is still pending at the end of a pay period, Keen will mail you a check until approval is complete.

How to Set Up Direct Deposit

1. Go to the Payout Information page in your account.

2. Enter your bank account details.

3. Email support@keen.com to confirm your information.

4. Wait 5–7 business days for review and approval.

5. Once approved, your direct deposit will begin with the next pay cycle.

Direct Deposit Options

• Semi-Monthly (Free): Payments are withdrawn from your Keen balance on the 1st and 16th of each month (or the next business day). Funds arrive in your bank within 7 business days.

• Express Pay™ (1% fee): Payments are withdrawn daily, Monday–Friday (if your balance is $25+). Funds arrive within 7 business days.

Paper Check

If you do not want to use Direct Deposit, you can request a check.

• Withdrawal date: 1st business day of the month

• Mailing time: Within 7 business days after withdrawal

• Delivery: Usually within 30 days (international delivery may take longer)

• Fees: Currently free, but Keen may charge $2 per check in the future

You can update your address or minimum payout preference anytime on the Payout Information page.

International Advisors

If you’re outside the U.S., you have two options:

1. Request a paper check (note: international mail may take longer).

2. Open a USD bank account with a valid U.S. routing number and account number.

   • In Canada, banks such as CIBC, TD Canada Trust, RBC, Scotiabank, and BMO offer cross-border banking.

   • Check with your bank to confirm they can provide the required details before opening an account.

Why Does It Take Up to 7 Business Days?

Bank transfers involve multiple steps:

• Funds earned until 11:30 PM PT are debited from your account the following business morning.

• Keen sends these funds to your bank within a few days.

• Your bank then processes and posts the deposit, which can take several additional days.

This means deposits usually appear in your bank account within 7 business days after they leave your Keen account.

FAQs

What if I change my bank account?
Update your details on the Payout Information page and email support to confirm.

Why didn’t I get my payment yet?
Payments only process on business days and may take up to 7 business days after withdrawal.

Can I use PayPal or other payment services?
At this time, Keen only supports Direct Deposit (with U.S. bank routing numbers) and paper checks.

Do I need to keep money in my Keen account?
Yes — at least $5 must remain in your account at all times.

✨ Tip: For the fastest and most reliable payments, set up Direct Deposit as your preferred method.