Receiving a Bonus

What is a Bonus?

Your customers can send you a bonus after a reading with you but you must first enable this feature for your listings. How do I enable the Pay a Bonus feature for my listing?

You will find the Pay a Bonus feature for each of your listings on the "Edit Your Listing" page. Follow these steps to enable this feature for each of your listings:

  1. Visit the listings page
  2. Select "edit" next to the listing you wish to update
  3. Check the box located labeled "Yes, I want clients to be able to send me bonuses”, located under the Minute Rate
  4. Save your changes
  5. Repeat this process for each listing you have

How do I turn the Pay a Bonus feature off for each listing?

  1. Visit the listings page
  2.  Select the listing and click the "edit" next to the listing you wish to update
  3. Uncheck the box labeled "Yes, I want clients to be able to send me bonuses”
  4. Save your changes

 

Does Keen take a commission from bonuses paid by customers?

Yes, the commission is applied. 

How does this feature work for customers? When will customers be able to Pay a Bonus?

Customers will be able to use this optional feature after paid call and mail transactions and directly from their Transaction Details page or Keen Mail. If a customer leaves a 1 or 2-star rating for a paid call or mail, they will not be shown this feature.

If I enable the feature, are my customers required to Pay a Bonus after calls and mails?

No. Leaving a Bonus is always optional and customers have the ability to skip this step.

What options will be presented to customers when leaving a Bonus?

If the customer is leaving a Bonus that is associated with a paid call or paid mail, they'll have the option to pay the following:

  • Enter an amount (minimum amount is $.10 and the maximum amount is $999)
  • 10% (of the transaction amount)
  • 15%
  • 20%

Where can I view Bonus transactions?

You can find an overview of all of your transactions from the Transaction Details page.

Why do they appear in my Mail inbox?

A Bonus is sent on behalf of the customer as a payment mail, hence appearing in your Mail inbox. Customers are able to view any Bonus they've sent in their Sent Mail folder and transactions details pages.

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