Receiving a Bonus
What is a Bonus?
Your customers can send you a bonus after a reading with you but you must first enable this feature for your listings. How do I enable the Pay a Bonus feature for my listing?
You will find the Pay a Bonus feature for each of your listings on the "Edit Your Listing" page. Follow these steps to enable this feature for each of your listings:
- Visit the listings page
- Select "edit" next to the listing you wish to update
- Check the box located labeled "Yes, I want clients to be able to send me bonuses”, located under the Minute Rate
- Save your changes
- Repeat this process for each listing you have
How do I turn the Pay a Bonus feature off for each listing?
- Visit the listings page
- Select the listing and click the "edit" next to the listing you wish to update
- Uncheck the box labeled "Yes, I want clients to be able to send me bonuses”
- Save your changes
Does Keen take a commission from bonuses paid by customers?
Yes, the commission is applied.
How does this feature work for customers? When will customers be able to Pay a Bonus?
Customers will be able to use this optional feature after paid call and mail transactions and directly from their Transaction Details page or Keen Mail. If a customer leaves a 1 or 2-star rating for a paid call or mail, they will not be shown this feature.
If I enable the feature, are my customers required to Pay a Bonus after calls and mails?
No. Leaving a Bonus is always optional and customers have the ability to skip this step.
What options will be presented to customers when leaving a Bonus?
If the customer is leaving a Bonus that is associated with a paid call or paid mail, they'll have the option to pay the following:
- Enter an amount (minimum amount is $.10 and the maximum amount is $999)
- 10% (of the transaction amount)
- 15%
- 20%
Where can I view Bonus transactions?
You can find an overview of all of your transactions from the Transaction Details page.
Why do they appear in my Mail inbox?
A Bonus is sent on behalf of the customer as a payment mail, hence appearing in your Mail inbox. Customers are able to view any Bonus they've sent in their Sent Mail folder and transactions details pages.