How do I get paid?

Keen offers multiple options for Advisors to receive their earnings. Whether you're a new Advisor or a seasoned one, it's essential to understand the payment process and choose the method that suits you best. 

Accumulating Earnings

Keen deposits the amount generated during each conversation to your account balance. However, before you start earning money, Keen needs to know your preferred payment method. New Advisors provide their payment details during the sign-up process and can update this information at any time from their account.

Eligibility for Withdrawal

To withdraw funds, your account balance must reach at least $25. Only funds earned during live calls or chats, paid mail readings, or bonuses from customers are eligible for withdrawal. Funds added from a payment method or any promotional funds will not be paid out.

Minimum Payout Requirements

The minimum direct deposit payout amount is $20. However, a $5 minimum balance must be maintained in your account at all times, requiring a total of $25 to trigger a payment. 

Two-Factor Authentication

To enhance the protection of your account, we are implementing a new Two-Factor Authentication (2FA) process when accessing the Payout Information page. After you sign in to your Payout Information page, Advisors (Payees) will be prompted to enter a verification code. This code will be sent to your registered phone number by text message. If you do not have a mobile number, a landline can serve as a secondary method to receive a call back for verification.

Payment Processing Details

Transactions between 11 PM-12 AM Pacific Time may be displayed on the following day's transactions, as per Keen's payment processing system. For example: if a transaction begins at 11:45 PM Pacific Time on January 1st and ends after 12:01 AM Pacific Time on January 2nd, the earnings for this transaction may roll over to the second day. Edits to payment information, payout preferences, or the minimum deposit amount can be made on the Payout Information page. 

Additional Payment Information

  • Keen is obligated to report Advisor earnings to the IRS. If you meet IRS thresholds, a 1099-k will be issued in January of the following year.
  • Payments are not processed on US Federal bank holidays:
    • New Year’s Day - January 1
    • Martin Luther King’s Birthday - 3rd Monday in January
    • Washington’s Birthday - 3rd Monday in February
    • Memorial Day - last Monday in May
    • Juneteenth National Independence Day - June 19
    • Independence Day - July 4
    • Labor Day - 1st Monday in September
    • Columbus Day - 2nd Monday in October
    • Veterans’ Day - November 11
    • Thanksgiving Day - 4th Thursday in November
    • Christmas Day - December 25

By understanding these payment processes and options, Keen Advisors can ensure a seamless and efficient experience when receiving their hard-earned funds.

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