Call Details

The Call Details page itemizes the details of every call you receive. Here's a quick summary and explanation of the information you'll be able to find on this page.

Earnings Breakdown

This shows you how much you earned from the call, once the platform fee and Keen's commission have been subtracted from the total amount the customer spent on the call.

Billing Information

Your customer's user name, when your call began and ended, and how many minutes it lasted.
Promotional Minutes and Money
Any promotions or personal Free Minutes offers that impacted your earnings from this call.

Call Feedback

What numerical rating and written feedback, if any, this call received from the customer.
Note: If the customer didn't leave you feedback, you'll be offered the option of sending them Mail to follow up and ask for their feedback about the call.

Listing Information

Your listing's title, category, topic and per-minute fee.
Note: the listing price includes the per-minute platform fee, which can vary if either the customer or advisor are located outside of the United States.

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