How do I get paid for the money I earn?
You can be paid in a variety of different ways for the money you earn on Keen. You can request Direct Deposit, Express Pay, or a paper check. Learn more about your various payment options here.
How do I make changes to my per-minute fee and other information on my listing?
You can change any information on each of your listings by visiting the My Listings section of My Account. Click the Edit link next to the listing you want to update and scroll to the bottom of the page to update your price. Click OK, then Submit Listing, and your changes will be saved immediately. You must repeat this for each listing you want to update.
How can I receive more calls?
We're constantly working to bring you more new customers. Your level of success as an advisor depends heavily on how much time you put into marketing your listing. For more information, visit our Advisor Learning Center.
How do I change my availability if I'm not at my computer?
Call our Availability Hotline, 1-800-ASK-KEEN (1-800-275-5336) and press option 9. You'll be prompted to enter your phone number and the PIN # you received when you registered. After entering your PIN #, you'll be prompted to change your Availability. Press 1 to become Available and 2 to become Not Available. You can find more information about managing your availability in the Advisor Learning Center, or in the Availability help section.
Can feedback left by customers be edited or removed?
We follow some basic rules to help ensure that the feedback system isn't abused. We will remove feedback in limited situations when those rules aren't followed. Please review our Feedback Removal Policy, which details what types of feedback can be removed and provides instructions for submitting feedback for review.
How do I make sure Keen has all of my correct payment information?
It's a good idea to verify that we have the correct payment information for you (Payable to name, payment address, etc). To verify the information you have on file, and make sure you've requested payment, click the "Request Check" or "Request Direct Deposit" link in My Account.
What if I miss a call because my phone didn't ring, or the call came outside my schedule?
If you miss a call because we sent it to you when you didn't expect it, we want to know about it. Every time you miss a call you'll be sent an email detailing why. Simply reply to that email and let us know in what way the call was sent to you in error, and we'll promptly look into it.
How do I deal with suicidal customers?
People often come to Keen to speak to advisors about life's struggles. From time to time, you might encounter someone who mentions they feel suicidal. We understand that conversations like these are never easy, and it can be difficult to know the best way to handle a situation like this. We always recommend you provide the caller with the Suicide Prevention Lifeline, at 1-800-273-TALK (8255).
Still have a question? Contact us!