How do I get paid for the money I earn?
You can be paid in a variety of different ways for the money you earn on Keen. You can request Direct Deposit, Express Pay, or a paper check. Learn more about your various payment options.
How do I make changes to my per-minute pricing and other information on my listing?
You can change any information, including the price per minute, on each of your listings by visiting the My Listings section of My Account. Click Edit next to the listing you want to update and scroll to the bottom of the page to update your price. Click OK, then Submit Listing, and your changes will be saved immediately. You must repeat this for each listing you want to update.
How can I receive more calls?
We're constantly working to bring you more new customers. Your level of success as an advisor depends on how much time you put into marketing your listing. For more information on growing your business, visit our Advisor Handbook.
How do I change my availability if I'm not at my computer?
Call our Availability Hotline, 1-800-ASK-KEEN (1-800-275-5336). You'll be prompted to enter the PIN number you received when you registered and your 10-digit phone number. After entering your PIN number Press 2 to access your Advisor Menu. You'll be prompted to change your Availability by pressing 1. Press 1 to become Available. 2 to set yourself to Arranged Calls and 3 to become Not Available. You can find more information about managing your availability in the Availability Manager help section article.
Can feedback left by customers be edited or removed?
We follow some basic rules to help ensure that the feedback system isn't abused. We will remove feedback in limited situations when those rules aren't followed. Please review our Feedback Removal Policy, which details what types of feedback can be removed and provides instructions for submitting feedback for review.
How do I make sure Keen has all of my correct payment information?
It's a good idea to verify that we have the correct payment information for you. To verify the information you have on file, and make sure you've requested payment, click Request Check or Request Direct Deposit in My Account.
How do I deal with suicidal customers?
Please visit Helping Suicidal Customers for information on how to handle potentially suicidal customers.
Still have a question? Contact us!