Helping Suicidal Customers

People often come to Keen to speak to advisors about life's struggles. From time to time, you might encounter someone who expresses suicidal ideations or tendencies. We understand that conversations like these are never easy, and it can be difficult to know the best way to handle a situation like this. We always recommend you provide the caller with the Suicide Prevention Lifeline, at 1-800-273-TALK (8255).
If you or your customer are in crisis, the following resources can provide you with help. If you have a resource you'd like to add, please let us know at community@keen.com 


United States
Emergency: 911
National Domestic Violence Hotline: 1-800-799-7233
National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
National Hopeline Network: 1-800-SUICIDE (800-784-2433)
Crisis Text Line: Text "DESERVE" TO 741-741
Lifeline Crisis Chat (Online live messaging): https://suicidepreventionlifeline.org/chat/
Self-Harm Hotline: 1-800-DONT CUT (1-800-366-8288)
Planned Parenthood Hotline: 1-800-230-PLAN (7526)
American Association of Poison Control Centers: 1-800-222-1222
National Council on Alcoholism & Drug Dependency Hope Line: 1-800-622-2255
National Crisis Line - Anorexia and Bulimia: 1-800-233-4357
GLBT Hotline: 1-888-843-4564
TREVOR Crisis Hotline: 1-866-488-7386
AIDS Crisis Line: 1-800-221-7044
Veterans Crisis Line: https://www.veteranscrisisline.net
TransLifeline: https://www.translifeline.org - 1-877-565-8860
Suicide Prevention Wiki: http://suicideprevention.wikia.com


Australia
Emergency: 000
Lifeline.org: https://www.lifeline.org.au/crisis-chat/
LifeLine Australia: 1-300-13-11-14
YourLifeCounts.org: https://yourlifecounts.org/find-help/
Beyond Blue: https://www.beyondblue.org.au/get-support/get-immediate-support

Austria
Emergency: 112
Austria Suicide Hotline: 017133374
Bahrain
Emergency: 999
Suicide Prevention: 0097 161 199 188 / 0097 161 199 260 / 0097 161 199 191 / 0097 161 199 334
Violence Against Women: 1787 0302


Canada
Emergency: 911
Hotline: 1-888-353-2273
YourLifeCounts.org: https://yourlifecounts.org/find-help/
Crisis Services Canada: http://www.crisisservicescanada.ca/en/
Canadian Association for Suicide Prevention: https://suicideprevention.ca/need-help/


Chile
Emergency: 131
Teléfono de la Esperanza: (00 56 42) 22 12 00


Curacao
Emergency: 911


Denmark
Emergency: 112Suicide Helpline: +45 70 201 201
Online Chat: https://www.livslinien.dk/raadgivning/chatraadgivning


Finland
Emergency: 112
Crisis Line: 010 195 202


France
Emergency: 112
SoS Help Suicide Prevention: 01 46 21 46 46
SoS Help Suicide Online Chat: https://www.soshelpline.org/


Germany
Emergency: 112
Hotline: 800 111 0111
Hotline: 0800 111 0222
YourLifeCounts.org: https://yourlifecounts.org/find-help/


Iceland
Emergency: 112
Hot Line: 1717


India
Emergency: 112
Sneha India (http://www.snehaindia.org) is available 24/7 on the phone by calling 91 44 24640050


Italy
Emergency: 112
Italy Suicide Hotline: 800 86 00 22
Samaritans Onlus: 06 77208977
Telefono Amico Italia: 199 284 284


Japan
Emergency: 119
Life Line Tokyo: 03-5774-0992


South Korea
Emergency: 112
Counsel24: 1566-2525
Lifeline Korea: 1588-9191
Ministry of Health & Welfare: 129


Luxembourg
Emergency: 112
SOS Detresse: (+352) 45 45 45


Mexico
Emergency: 911
Suicide Hot Line: 525-510-2550
Programa Salvemos Una Vida: 9453777


Netherlands
Emergency: 112
Netherlands Suicide Prevention: https://www.113.nl
Suicide Hot Line: 0900-0113


New Zealand
Emergency: 111
Lifeline 24/7 Helpline: 0800 543 354
Suicide Crisis Helpline: 0508 828 865 (0508 TAUTOKO)
YourLifeCounts.org: https://yourlifecounts.org/find-help/


Norway
Emergency: 112
Suicide Hotline Kirkens SOS: 22 40 00 40
Online Chat: https://www.soschat.no
Mental Helse Helpline: 116 123


Puerto Rico
Emergency: 911
Hospital San Juan Capestrano: (844) 290 3959


South Africa
Emergency: 10 111 for police or 10 177 for an ambulance
24hr Helpline: 0800 12 13 14 or SMS 31393 (and we will call you back)
Depression and Anxiety Helpline: 0800 70 80 90
YourLifeCounts.org: https://yourlifecounts.org/find-help/


Sweden
Emergency: 112
Nagon att tala med Samaritans: (46) 31 711 2400


Taiwan
Emergency: 110
Taiwan Suicide Prevention Center: 0800 788 995


UK & Republic of Ireland
Emergency: 112 or 999
Non-emergency: 111, Option 2
24/7 Helpline: 116 123 (UK and ROI)
Samaritans.org: https://www.samaritans.org/how-we-can-help-you/contact-us
YourLifeCounts.org: https://yourlifecounts.org/find-help/


United Arab Emirates
Emergency: 999
Suicide Prevention: 800 46342
Human Trafficking: 800 72 83
24/7 Domestic Abuse Helpline: 1919

Was this article helpful?
16 out of 18 found this helpful