When new-to-Keen customers try the 5 minutes for $1 introductory offer, it’s often their very first psychic experience — and over 70% of these first-time readings happen through chat. This makes your introduction incredibly important: it’s your chance to make a strong first impression, build trust, and encourage a follow-up connection.

Based on extensive research and analysis of high-performing “Good” conversations, we’ve put together a guide with tips and phrases that help create an exceptional first-time experience (and work well in other readings, too!).

A great first-time reading is clear, kind, and conversational. 💬✨

1️⃣ Start with a Warm, Professional Introduction

Make the customer feel welcome and comfortable right away.

Best practices

• Greet the customer by name (when available).

• Briefly explain what you specialize in and how you work.

• Set a calm, confident tone — many customers are brand-new to Keen and to readings.

Example

“Hi, my name is [username]. I’m so glad you connected today. I specialize in [topic] and use [tools]. We have five minutes, so let’s focus on what matters most to you.”

2️⃣ Get to the Heart of Their Question

Many new customers aren’t sure how to begin. A gentle prompt helps them open up.

Example

“What’s your biggest question or concern right now?”

3️⃣ Be Clear About What Information You Need

Avoid silence — keep communication steady so the customer feels guided and supported.

Examples

“One moment while I look at that for you.”
“May I please have both of your first names?”
“To get more connected, can I please have both of your birthdays and names?”

4️⃣ Deliver the Reading with Clarity and Care

Give clear, focused insights early — customers appreciate direct, actionable guidance.

Best practices

• Share what you’re seeing in a confident, conversational way.

• Use check-in questions to make sure it resonates.

• Keep your messages segmented so the chat feels steady and engaging.

• Avoid long pauses, vague answers, or overly complicated explanations.

Example

“Here’s what I’m seeing… does that make sense?”

5️⃣ Show Empathy and Stay Positive

Even when the message is difficult, customers respond well to warmth and reassurance.

Examples

“I know that’s not an easy answer.”
“I want to make sure you get the most out of our time — how is this landing for you?”
“Is there anything else I can look into for you?”

6️⃣ Suggest a Follow-Up

Encourage the customer to return with updates or further questions.

Keen data shows that the strongest advisor–customer relationships form when customers follow up within 7 days — a sign that the reading resonated and they felt supported.

Example

“If anything shifts or you have more questions this week, feel free to check back in with me — I’m here anytime.”

💌 After the Reading: Strengthen the Connection

• Send a quick, personalized Keen Mail or brief follow-up message.

• Offer free minutes if you’re able — small gestures go a long way.

• Keep notes so you can reference earlier details during future chats.

Building trust in a new customer’s first experience is one of the most powerful ways to grow your long-term business on Keen.