What's the main difference between Seamless Pay and Prepay?
How am I billed?Seamless Pay keeps you in your conversation without interruptions by charging your card at the end of your call or chat. Keen uses temporary authorizations, which typically amount to 10 minutes the advisor's rate, to confirm your payment method is valid.
How do I use Seamless Pay/Pay After Chat on a call or chat?When you have used the funds in your account balance, the system will give you the option to continue uninterrupted with Seamless Pay. You will be reminded of the advisor's per minute rate, which is displayed on the page before the reading begins.
How do I know which payment method I used and how I was billed on a reading?You can review past transactions on your Transaction Details page on your account. Click the "See Details" button next to the reading. The billing details will show the Balance Used (if applicable), and the refund for any unused minutes.
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