📱 Advisor Mobile App – All-in-One Guide
This guide covers everything you need to know about using the Keen Advisor Mobile App — including features, how to take calls and chats, notifications, and what to do if something isn’t working.
🛠 1. Features & Tools (What You Can Do in the App)
The Advisor Mobile App lets you manage your Keen business from anywhere.
✨ Core Features
🟢 Availability Manager – Set your status to Taking Calls, Taking Chats, or Offline
📅 Schedule Sync – Sync your call schedule from Keen.com
⏳ Waitlist & Arranged Conversations – View and manage scheduled chats and calls
🔐 Profile & PIN – View your Advisor PIN for Support
💰 Balance & Transactions – Track earnings and send Free Minutes
👥 My Customers – Access customer lists and chat history
🌙 Accessibility Settings – Dark Mode, font size, text-to-speech
❓ Help & Feedback – Report issues or share feedback directly in the app
⚠️ Note: Logging out of the app automatically sets your availability to Offline (except call status).
📞💬 How to Take Calls & Chats
You can accept calls and chats on mobile just like on Keen.com — with the bonus of push alerts.
📞 Incoming Calls
🔔 You’ll receive a push notification and sound alert
👆 Tap the alert to answer
🔄 Works even if the app is in the background
💬 Incoming Chats
🔔 Notifications alert you when a chat request arrives
⏱ You have up to 60 seconds to accept before it expires
🎙 Use Voice-to-Text to respond faster if needed
🔔 Notifications & Alerts
To avoid missing calls or chats, make sure notifications are set up correctly.
✅ Notification Best Practices
🔔 Enable Push Notifications for the Keen Advisor app
🔊 Allow Sounds & Alerts
🔒 Allow notifications on the Lock Screen
📱 Notifications should work even when your phone is locked — as long as permissions are enabled.
🚧 Troubleshooting: Unable to Take Chats
If chats aren’t coming through or can’t be answered, try the steps below.
⚡ Try This First
🔔 Make sure push notifications are turned ON
📶 Use a strong Wi-Fi or cellular connection
🔄 Restart your phone
⬆️ Update the app to the latest version
🧪 Additional Fixes
📵 Don’t log into the app on multiple devices at the same time
⏸ Avoid leaving the app in the background for long periods when available
📱 Device-Specific Tips
Android 🤖
⏰ Turn on Automatic Time Sync
(Settings → Date & Time → Automatic)
iOS 🍎
🔔 Enable Alerts, Sounds, and Badges
🌙 Turn off Focus / Do Not Disturb
✈️ Make sure Airplane Mode is off
🆘 When to Contact Support
If chats still don’t work after troubleshooting, contact Support and include:
📱 Device type (iOS or Android)
🔢 App version
🕒 Approximate time chats were missed
📸 Screenshots of notification settings
👉 Submit a request through the Support Form