Stuck on Busy Tool

Occasionally, system advisor availability status can become out of sync, displaying a listing as being "Busy" when it's not. Should you find yourself in this situation, you can reset your status to "Available" by using the Stuck on Busy Tool. 

Using the Stuck on Busy Tool

The tool is located on the Change Status tab of the Availability Manager. To find it, navigate to: My Account > My Availability (View Details) > Change Status:
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If you suspect you're stuck on busy, simply click the "Verify Busy Status" button. A message will appear at the top of the "Change Status" box.
It will either confirm your status as "Not Busy"…
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…or will confirm you're "Busy". If your status is "Busy", you can clear your status by clicking a simple text link:
Screenshot of Busy Status
When your status is reset, the message area will again display "Your status is 'Not Busy'".

A Word of Caution

Do not reset your status when you are actually on a Keen call or chat!
In doing so, the following will happen:
  • You'll be shown as available when you're actually busy, and
  • Customers will attempt to call or chat with you, and
  • You'll miss the call or chat,
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