1-800-ASK-KEEN (for Customers)
What is 1-800-ASK-KEEN (1-800-275-5336)?
1-800-ASK-KEEN is the phone number you can use to connect with your advisors or manage your account when you are away from your computer or internet connection.
What can I do when I call 1-800-ASK-KEEN
- Listen to your Favorites or recently called list
- Choose an advisor by Category
- Speak with an advisor by entering their extension
- Listen to your account information
- Add new Credit Card or add funds
- Review account Balance
Where can I find or change my 4 digit PIN or phone number?
Why is my 4 digit PIN not working?Please be sure you check the phone number you are calling from. It must match the phone number on your account.
Where can I find an advisor's extension?On each advisor's page, the advisor's extension will be listed under the 800 number.
How can I recharge during a call?Once your available balance has been used, your call will be paused, and our automated system will ask if you would like to continue the call. Press 1 to continue the call uninterrupted and immediately reconnect to your advisor or press 2 to add funds once. Listen to the prompts to add preset amounts or a custom amount before reconnecting to your call.
Still have a question? Contact us!