Intimacy Coaching on Keen

Intimacy Coaching on Keen helps individuals and couples cultivate deeper connections through one-on-one guidance to enhance intimacy, strengthen self-confidence, and improve emotional & physical wellness.


Your first session with any Intimacy Coach on Keen is $25 for 30 minutes. After your first session with an Intimacy Coach, you pay a flat rate for 1 hour at the Coach’s rate. 


How to set up an appointment with an Intimacy Coach

1. Select a Coach here.

2. Select "Appointment.”

3. Select either a video call or phone call for your session.

4. Select a date and time based on the Coach's availability, and then select "Next."


If this is your first session with a Coach, you will be prompted to complete a pre-session form. Provide the required information and select "Next." If you already have a payment method and phone number on your account, you will be directed to the Booking Confirmation page. Confirm your appointment date and time, payment details, and phone number, and then select "Request Appointment" to submit your request. You will receive an email confirmation that your appointment is pending, and another email when your Coach has accepted your request.


You will not be charged until the date and time of your appointment. 


Canceling or rescheduling an appointment 

You can cancel or reschedule your appointment on the Arranged Conversations page. You have up to 2 hours before your appointment time to cancel your appointment. If you need to reschedule your appointment, you must wait for your Coach to approve your new appointment date and time.


Joining your appointment

If you request a phone call for your session, your Coach will call you on the date and time of your appointment from an 800 number. Please answer and press 1 to be connected to your session. 


If you request a video call, please join the call from the Arranged Conversations page by clicking “Join Video Call.” You and your Coach each have 5 minutes from the start time of your appointment to join the video call. If you join early and your Coach has not yet joined, please stay on the tab of your video call until your Coach joins, or until 5 minutes after your scheduled start time. Navigating away from this page will end your call and you will be unable to reconnect. If your Coach does not join your session within 5 minutes of the start time, the video call will automatically end and you will not be charged. 


Frequently Asked Questions

Why can’t I request an appointment in less than 24 hours?

We require you to request an appointment 24 hours in advance to give your Coach enough time to receive your request and approve or deny your appointment. You cannot request a session for Intimacy Coaching in less than 24 hours. 


Can I chat with an Intimacy Coach?

At this time, Intimacy Coaching is only available by call or video call. 


Why do I get an error after trying to join my video call?

You may be unable to connect with your Intimacy Coach if we are unable to charge your payment method. Please click “Edit Payment Method” to review or change your payment method. If you do not update your payment method within 5 minutes of your session start time, you will be unable to join your session and it will be marked as a “No Show.”


I didn’t have a session but I was still charged.

You are charged if you do not show up to your session. For an introductory session, you will be charged $25.00. For subsequent sessions, you are billed the full amount at the Coach’s session rate. 


If you joined your session but the session ended before the full duration, please contact Customer Support for assistance. 


Can I have a session for less than 1 hour?

Only your first session with an Intimacy Coach can be 30 minutes. All sessions after your first session with an Intimacy Coach must be for 1 hour. You cannot have subsequent sessions with an Intimacy Coach for more or less than 1 hour.

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