By popular request, we are introducing the Highlighted Feedback tool. You now have the option to “pin” or highlight one specific feedback per listing that your customers can see upon viewing your listing. The feedback that you choose to pin for each listing will be kept at the top of your feedback until you unpin it or the feedback expires (after 12 months or the customer’s account is no longer active on Keen). We recommend you choose to pin the feedback customers would find most helpful to understand your reading style.
To check out this new feature, visit the Feedback Summary page and choose one of your listings from the dropdown menu. You will see a “pin” icon to the right of each written feedback. Once you pin a feedback, it will jump to the top of your Feedback Summary and it will be highlighted in blue.
This is how the feedback will appear on your listing for all customers:
To unpin the feedback, simply click the Pin icon again. You can also replace a highlighted feedback by clicking the Pin icon by the new feedback you wish to highlight.
Still have a question? Contact us!